This setting would be configurable on your hardware side, not Call Services. I think Sethu is referring to the actual DTMF tones that you can hear when typing in digits. If there is anything you do want logged from the caller, you can add it yourself using 'Add to Log' in the General Tab of the different windows. Use this new app (the one you've done the 'App Transfer' to for performing the conference call. I don't know what DTMF masking is, but if all you want is to stop the logging of the information, you could do an 'App Transfer' to another app that has the logging turned off before you transfer the call. This is specific, when we have a caller, IVR and agent in conference and asking the caller to enter some sensitive data like credit card, cvv numbers etc. I am interested to know whether DTMF masking is available in Audium Universal Edition? If so, how to achieve the same based on version. The benefits of implementing DTMF masking Don't wait to learn more about how DTMF masking can transform your contact center and allow your agents to take secure payments over the phone without compromising security requirements.This document was generated from CDN threadĬreated by: null on 13-02-2008 01:49:59 PM.Why alternative solutions like stop/start call recording and call encryption fail to fully comply with PCI DSS.How the technology helps contact centers meet compliance requirements.How DTMF suppression works in payment processing.DTMF Masking represents the most effective solution for keeping sensitive authentication data completely out of your call center and maintaining compliance for PCI DSS. DTMF masking, clamping or suppression is one of them.
When considering how to secure telephone payment in your contact centers, there are a number of technologies available to companies. For this reason, it’s vital to employ a solution to process these payments efficiently that is both compliant with industry and state regulations and protects sensitive customer data. Perhaps even more importantly, the contact center can act as a major hub for payment transactions. For many organizations, the contact center is the beating heart of their customer service operation and the front line for communicating with clients.
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